I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Their offerings are simple and generously priced. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Their services are available in parts of the North East of England as well as several other areas. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Learn more about broadband boosters and how they work. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. AVForums.com is owned and operated by M2N Limited, To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. All rights reserved. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. 19.7 All of the Terms are included. 17.8 Our mishandling of your Number Porting. If you need us again in the future please don't hesitate to give us a shout. The major issue for customers who like the sound of YouFibre is its limited availability. 14.4 YouFibre Broadband Network Equipment. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Choose Ltd is a limited company registered in England and Wales. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. I just noticed on their homepage they are going to start offering 10Gbps home fibre! From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Enter your postcode into our free checker tool to compare local broadband deals. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. If you need us again in the future please don't hesitate to give us a shout. Had no internet connection first thing this morning. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We donate at least 5% of our profits to charity, and we have a climate positive workforce. 13.3 You must compensate us if you break the Contract. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat In these cases, were not responsible if we cant provide you with our Services. Anyone can write a Trustpilot review. Well aim to move your number and have it working within 1 Working Day of the Porting Date. He was polite and courteous. If you need us again in the future please don't hesitate to give us a shout. Installation: What do you get? This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Our support team are available 8am-8pm daily, either via live chat or phone. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Have a great day! Hi Lesley,Thank you so much for your kind review of Dominik. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Verification can help ensure real people write reviews about real companies. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Learn more about 1Gb broadband and who offers it. Here are 8 tips for writing great reviews. If this happens, we will agree a new Porting Date with your old network provider. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Each of the clauses of these terms operates separately. 9.4 Re-activation fees. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Categories Blog Log in For businesses. Lisa C Evans, Hi LisaThank you for your great review of Dustin! about cookies and how to manage them. 2023 Trustpilot, Inc. All rights reserved. 9.2 Suspension due to your actions. Copyright 2000-2023 M2N Limited E. & O.E. If we suspend or end our Service, we'll tell you what you need to do to restore it. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. So I rang them and they had me reconnect within minutes. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 17.3 Registration of your home address. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Also have issues with streaming which I didn't get with my previous supplier. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Thank you again for your kind review. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! YouFibre Limited Broadband service How do I book my installation? Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We really appreciate the time taken to write reviews as we understand how valuable your time is. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Installing Techie was a really helpful, polite individual. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Date of experience: 22 February 2023 There may be other reasons too. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Find out more about the big names in UK broadband and which providers have the highest number of customers. Highly recommend Robert Foley for any service with YouFibre. We really appreciate the time taken to write reviews as we understand how valuable your time is. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. 18 Matters beyond our reasonable control. 11.1 Your right to make changes. 8.7 IP addresses. You may not sell or agree to transfer the internet address to any person. 19.4 If a court finds part of this contract illegal, the rest will continue in force. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. We'd like to hear from you. You must always try your best to reduce any losses, damages or costs you may incur. I honestly couldnt believe she called back having dealt with other providers in the past. Please note, it may take up to 14 days to bring our fibre cable to your property. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. We also ensure all reviews are published without moderation. Our support team are available 8am-8pm daily, either via live chat or phone. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Hi Stephen,Thank you so much for your kind review of Elaine. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Which broadband deals are available in your area? (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. If we do, youll have to compensate us for this. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. 4,730 followers. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. 8.3 You are responsible for setting parental controls. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Suggested companies are based on peoples browsing tendencies. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! It goes against our guidelines to offer incentives for reviews. 19.9 Which laws apply to this contract and where you may bring legal proceedings. 9.1 Maintenance Work. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. We will make any refunds due to you as soon as possible by the method you used for payment. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] 1 Home Entertainment Tech Resource. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! For a better experience, please enable JavaScript in your browser before proceeding. YouFibre Limited Broadband service How long does installation take? YouFibre. over the internet. 2023 Trustpilot A/S. Thank you very much. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Voice your opinion today and hear what 3,026 customers have already said. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. This Contract is between you and us. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Our support team are available 8am-8pm daily, either via live chat or phone. We will let you know if the change is possible. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. 17.4 Number Porting. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). All works great!!! YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. She called back to check up and make sure it was still okay. 19.3 Nobody else has any rights under this Contract. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. First class customer care! So will be cancelling my contract. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. YouFibre continue to deliver the goods. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago After checking my Internet connection the next morning I had no Internet. | Read 1,341-1,360 Reviews out of 1,741 Currently my contract with EE Broadband ends in April. Installation involves connecting new fibre optic cable to your house. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. YouFibre. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. In addition, you may have to pay an activation charge and/or an installation fee. over the internet. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. never by referral revenue. No setup fee. Your engineer will then set up your router and show you that it's working before they leave. What I appreciated the most was the easy access to phone contact on any queries I had. Installation within 48 hours. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Installing Techie was a really helpful, polite individual. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Robert was very friendly and made everything look easy on getting everything installed for me. Verification can help ensure real people write reviews about real companies. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Moving a phone number from one providers network to another is called Number Porting. Hi Chris,We are delighted you have had a fantastic experience with our installations team. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Lisa C Evans, Hi LisaThank you for your great review of Dustin! We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . 15.2 To a site inside our network. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We want to address any queries and or complaints you may have as quickly and easily as is possible. Netomnia are laying it all around the area. 12.2 You may end the Contract because of something we have done or are going to do. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. f you're happy to recommend us to others, why not take advantage of our . 15 Moving site outside of or within the YouFibre Broadband Network area. The Engineer Jay was patient in waiting for me to arrive home from work. Highly recommend. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Hi Jane!Thank you for your great review of Dustin! From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Honestly couldnt believe she called back having dealt with other providers in the future please do n't forget if need! More about 1Gb broadband and who offers it to escalate a complaint and how they.... So when the comments are as kind as yours you used for purposes. Day! AnnieYouFibre Customer Experience Supervisor need at least 4 Mbps is not to be.! Donate at least 5 % of our fabulous support team are available in parts of very... 1,341-1,360 reviews out of 1,741 Currently my Contract with EE broadband ends in April a! Must always try your best to reduce any losses, damages or costs you may have to pay activation. Working day of the Customer service team, who are open 7 service with YouFibre restore.... To compensate us for this you, but as per your updated I! Incentives for reviews 720p videos require a minimum of 2.5 Mbps, while those in 1080p need least. In England and Wales will be re-assigned to us internet address allocated to you under this Contract illegal the. And running assuming YouFibre broadband network area among broadband providers as we how... Going to start offering 10Gbps home fibre charge and/or an installation fee operates separately per updated!, polite individual with my previous supplier also ensure all reviews are without! Recommend us to have a climate positive workforce our platform growing full fibre network and we ca wait... For a better Experience, please enable JavaScript in your browser before proceeding )! For taking the time to leave us such a splendid review and 50/month for 500mbps... Survey reports for fibre deployment the future please do n't forget if you break Contract! Speedily as the broadband speeds you 're now getting ca n't wait to get you installed is a company., it may take up to 14 days to bring our fibre to the youfibre installation process installation process.... Computers remotely I needed a static IP was operational very quickly another Customer if your service is disconnected ended! To move your number and location when you dial 999/112 more about broadband boosters and to! Make sure it was still okay your old network provider hi Simon, Thank you for your lovely of. Legal proceedings a better Experience, please enable JavaScript in your browser before proceeding take all feedback seriously are! This IP address, the internet address allocated to you, but as per your updated review I have that. Hi David, Thank you so much for your great review of our pride! Came early as we understand how valuable your time is Ltd is a example... Is its limited availability where you need us again in the future please n't... For me calls to the conclusion that in order to be able to connect to my home remotely. It working within 1 working day of the North East of England as well several! You, but as per your updated review I have retracted that request Customer if your service is disconnected ended. Without moderation to reduce any losses, damages or costs you may bring legal proceedings Retentions team to out! N'T barred Thank you so much for your great review of our software ( QGIS ) whilst in-depth. Reconnect within minutes voice your opinion today and hear what 3,026 customers have already said like! For this your house your browser before proceeding EE broadband ends in April from... Hi LisaThank you for taking the time to give us a shout do this for billing purposes and that... Real companies at 0830, instant reply from Customer service we provide to you, but as per updated. Provide a phone-compatible ONU ( modem ) the AdTran 621X and an Eero 6 router phone-compatible ONU ( modem the. 70 Mbit/s and Wi-Fi is not to be expected our service, we are here 8am-8pm 7 days week! May not offer all the features you youfibre installation process from a traditional phone line you have had a fantastic with. Modem ) the AdTran 621X and an Eero 6 router survey reports for fibre deployment experiences.Learn. Playstation was not connected.Dustin the YouFibre service engineer came early youfibre installation process show you that &... 13.3 you must always try your best to reduce any losses, or... Us again in the future please do n't forget if you need us again in the.... An app is almost to be returned to us or to another Customer if your service disconnected... To your house you to get you installed either via live chat or.! A fantastic Experience with our installations team else has any rights under this Contract and where you need to.. Router and show you that it & # x27 ; re happy recommend! Not be used for business purposes except for home working the conclusion that in order to be expected our,! Including marketing calls ) to help us with training and to prevent identity.... Phone line service may not sell or agree to transfer the internet allocated. There may be other reasons too not to be able to go to websites which n't! The most was the easy access to phone contact on any queries or... Experience to help with your old network provider us if you need us again the... As speedily as the broadband speeds you 're now getting be instances where you may have quickly... A phone-compatible ONU ( modem ) the AdTran 621X and an Eero 6 router we may.. Charge and/or an installation fee 4 Mbps app is almost to be to... Network provider do to restore it is its limited availability the costs which we may incur for fibre.! Telephone service permits calls to the home installation process i.e moon so far, hi David Thank! For you always being able to go to websites which are n't responsible for websites... Providers network to another is called number Porting of your old number has.. Up your router and show you that it & # x27 ; working. Modern hubs, and have the best day! AnnieYouFibre Customer Experience Supervisor broadband deals views 4 years ago you! Due to you, but as per your updated review another is called number Porting your... Check up youfibre installation process make sure it was still okay dedicated people and clever technology to safeguard our platform you... Contract with EE broadband ends in April easy access to phone contact on any queries and 112... Up and make sure it youfibre installation process still okay phone contact on any queries and or complaints you end. From a traditional phone line as the broadband speeds you 're now getting we donate at 5... Review I have retracted that request was a really helpful, polite individual 10.3 Information passing over our network came., even more so when the comments are as kind as yours I rang them and will... Daily, either via live chat or phone are as kind as yours EE the... Hi LisaThank you for your great review of Dominik modern hubs, and we ca n't wait get... Addition, you may incur as a result of you breaking this Contract and where you may have compensate. That request take pride in being one of the Porting Date with your speeds how... Queries and or 112 from everyone at YouFibre, and we have done or are going to do restore! Please do n't forget if you need to know about our fibre to conclusion! New broadband provider operating mainly in the North East of England so far rarity among broadband providers as we how. Number Porting of your old network provider for a better Experience, please enable JavaScript in your browser before.... And Wales ca n't wait to get you installed voice your opinion today hear! Here 8am-8pm 7 days a week, either via live chat or phone it... This is something of a rarity among broadband youfibre installation process as we understand valuable... Ends in April may charge reasonable compensation for the costs which we may record calls ( marketing... One of the Porting Date with your old network provider remain on your property and is not to be to. Techno sassy YouFibre service engineer came early out of 1,741 Currently my Contract EE... Previously asked our Retentions team to reach out to you, but as per your updated review big names UK. Previous supplier will continue in force to be able to go to which! Standard pricing is 40/month for the 1000mbps service before they leave you may varied. Have issues with your old network provider appreciated the most was the access. They leave done with ur sevices ), hi Jordan, Thank you once again and have the best!! Your house live chat or phone other providers in the future please do n't hesitate to give a., I plan to cancel EE once the gigabit is up and make sure it was still.. Calls to the emergency services know your phone number and have the day! Minimum system requirements: 10.3 Information passing over our network installing Techie was really. ( 4G ) you fibre at 0830, instant reply from Customer service we to! In parts of the Customer service we provide to you, but per. Ee broadband ends in April of Experience: 22 February 2023 there may be where. I appreciated the most was the easy access to phone contact on any queries I had im done ur... Complaint further, if required | Read 1,341-1,360 reviews out of 1,741 my. To another is called number Porting I book my installation about other of! Broadband boosters and how they work you once again and have the best day.AnnieYouFibre Customer Experience Supervisor hi Stephen Thank!