LGI Homes will insist that you use their preferred lender - Loan Depot. I didn't realize I was in the position to buy a house really, financially or credit-wise. Thank you for choosing LGI Homes! I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. Hi Kenneth, thank you for leaving a review! He was just very defensive and he was rude about it. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. It wasn't a good experience that three weeks before closing. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. To learn more about our brokers process, please visit LGIHomes.com/Brokers. I was looking up rentals online when I came across LGI Homes ad. LGI Homes builds homes for ownership only. Her knowledge, passion and understanding of everything was awesome. You could see that it was brad nailed down, but it still wobbles. But on the flip side, the LGI finance side was very good. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. Is this your company? Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! We purchased the home in January 2020 in the Crowley, TX area. Do not expect LGI homes to do any warranty work if you buy a home from them! very frusterating. My commute is a little longer but that's not a huge deal. We are elated to hear about your homebuying experience with our team. Crack in slab straight across house. I had told him specifically where I wanted the house. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. We take pride in our construction, which is why we offer an industry-leading warranty. As far as the home, there was damage. We put the $1,000 down just to hold the property. And still a couple of drawers don't work. Erin was amazing. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. There were tiles missing in the bathroom. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. LGI Homes has a reputation for building quality new construction homes. He didn't stay for any questions. Unsubscribe at any time. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. We have sent your information to management in order to investigate further. We walked through the house and in that small walkthrough, I found many things that I didn't like. So, I said that's not gonna work. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. I was told that the home feeds into this school. They don't include refrigerators too but LGI delivered on all of those. Its a brand-new home so you cant get too mad about it. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. Here are some key takeaways from my homebuying experience: 1. I used Loan Depot as my lender. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. But Luke was great. To provide you the best experience, our website uses features that are not supported by your current internet browser. Photo courtesy Seth Pohlman . We may also collect such information in the event you make a claim under your Warranty. He was very open. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Phone: [protected] Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. I felt like the house was of good quality. Yall must get incentives if somebody come to an appointment ridiculous. Overall, well-constructed. 2. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT Learn more about what sets LGI Homes apart from other homebuilders. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. I don't have to use one of the bedrooms or my dining room as I was using in the other house. Thank you. We appreciate your patience and we thank you for choosing LGI Homes. I get there and basically they couldnt help me! The house we purchased has scuffs and patches not painted properly. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. Desired outcome: Thank you, Desired outcome: The thermostat is and has been set on 90 for two days. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. I'd recommend LGI to anyone looking for a new build house. It took a little over a month for the construction team to complete my work orders. I had a lot of questions 'cause I was kind of doubting. It was pretty annoying. Enjoy reading our tips and recommendations. When I got home my son pointed out that the school district goes to Davenport. Hi Sai, we appreciate you taking the time to leave us with your feedback. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. 3. LGI used good materials like hardy plank on the outside of the house. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. I get using not as expensive materials and doing stuff like ceiling fans. There was a hole in a line in the wall. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. The drain line was also clogged with what they said looked like drywall dust. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. We appreciate your patience as our team works to fulfill your warranty requests. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Congratulations on homeownership! It often helps with closing costs. Explore these nearby communities and start the journey to your new home now! Total Score Quality Trustworthiness Value Responsiveness It was a great experience! Some of the cabinets in the kitchen were scratched and I pointed them out. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Should I just back out? My friend said, Don't back out. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. We are definitely happy with where we are and what we chose and how we chose this. Keep in mind that these are mass produced tract homes, there WILL be a few defects. I recommend LGI Homes. It's like it was just quickly put in just to suffice us. They did everything in that one week. LGI told us that it was gonna be about a six-month turnaround. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Click the button below to start your journey today! We had toured an LGI community in Brighton, and decided to look at the one in Frederick. It was very weird. We finally got in touch with our construction manager five days before we closed. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Wheres the lawyer or attorney? Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. But since he was busy, some other representative took over. If an unexpected issue arises in your new home, don't worry! Congratulations on homeownership and thank you for choosing LGI Homes. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. I have absolutely no confidence that this problem will be resolved to my satisfaction. We're different from other homebuilders, and that makes a difference for you. LGI Homes Maryland, LLC. And when the closing date was coming closer, the communication got less to no communication. Small chunks of the outside wall above the first level roof area coming off. But the rest of all the LGI reps that I have been in contact with have been wonderful. I met with other builders even after we started the loan process just to do my due diligence. The neighborhood is very safe, quiet and clean. I specifically explained that Ive been going thru identity theft problems. When I came into the house, one of the outlets wasn't working. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. It was pleasant. Verification can help ensure real people write reviews about real companies. It's weird. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. As you can see by the attached photo, it is only 62 in the house. We've had to move furniture and food racks and table and chairs into another room for storage. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. It's about 6K to rebuild on a house that was new when we noticed the problem. This is not an honest company. They turned around and put the home immediately back in the market. Eric, who is handling the maintenance in the house and everything, has been great as well. He told me that he had to go by what was in the contract. They had to move the people that were supposed to move in on 14th to a different apartment. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. It felt like he was trying hard to make me back out of the deal. But the craftsmanship of the house is kind of poor. He's few houses down now. Yes. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. Hi Derek, thank you for taking the time to leave a review! Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. LGI Homes range from $166,000 to $356,000. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. So in fact, they paid all but $1,000 of the closing cost. Anyone can write a Trustpilot review. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. Other planks have obvious blemishes that should have kept them from being used at all. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. I saw LGI Homes in one of the communities that was already built in Charlotte. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. And even the building manager was not aware that this house has to be closed or should have been closed a week before. Thank you. Click here to get notifications about new complaints of LGI Homes. LGI Homes has special offers and events throughout the year that include covering closing costs. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. We appreciate your patience as our team worked to get your home finished and ready for move-in. I would appreciate a quick response. Hi Donald, thanks for taking the time to leave a review! Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. He barely said a word to us & even said better homes were at Beacon Lake. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. CompleteHome is LGI Homes trademark home design. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Hi, thank you for sharing your feedback with us, as we are always striving to improve. Congratulations! She responded and answered the questions, and kept me up to date as to where we were in the process. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. For the most part, the reps were good. After that, The deal seemed to go downhill. To whom to may concern, Thank you for choosing LGI Homes Active Adult. There were a couple of things that they said that should have been changed probably at the beginning. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. If it would've taken three months, I would have to make another choice because housing situation demanded it. He did not call in the morning. That was nice. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Each time I called, somebody would answer. What can I do? And the advice the representative gave was, Just don't move. The website is for general information only. We take pride in our construction, which is why we offer an industry-leading warranty. Thanks, Marty Piepoli. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Thank you. To submit warranty requests, please CLICK HERE. Over a few months period the flooring began to separate. Casey Law, representing. We offer a simplified buying process and are committed to providing exceptional customer service. However, Keith our loan advisor made up for it. We drove by, saw LGI, and we swung in there and talked to somebody one day. This was a thought process all along. Hi Carlos, we appreciate your review and recommendation. This company is horrible! Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. There's a section in the back of our yard that and the sod was already dead. We were only out a couple of hours that it was actually down so it really wasn't too bad. Ends of planks were not matched up evenly and smoothly as they were measured wrong. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Advertised sample monthly payment are based on principal and interest only. I also liked her honesty, follow through, and communication. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Please, I don't know what else to do here, Desired outcome: After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. And that's why I brought two of my friends, and we have both houses in the same community. 10/10 wouldnt recommend we never received any information about the houses after our visit. Copyright 2023 LGI Homes, Inc. All Rights Reserved. The floor keeps coming up. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. My client signed a contract on April 24, 2021. I bought my new build LGI home in November of 2019. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. Martha Rose, Broker. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Incentives and seller contributions may require the use of certain independent lenders or title companies. I was able to close within 30 days. Congratulations on your home and we hope you enjoy it for years to come! As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. Erik did not call, and no one has come by. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. And the representative was patient and he understood my skepticism. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Claim it and get a lot of features. Nothing on our website should be construed as legal, accounting or tax advice. We lived in Orange City at the time. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. LGI uses a unique building model that helps streamline processes without sacrificing quality. I got a couple emails from him here and there. Each day, the damage spreads further as the floor boards continue to crack and fall apart. This is not an offer to lend. All the things that you need are here. We are happy to hear that overall you had a good experience. Get buying tips about Home Builders and Developers delivered to your inbox. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. I went over there and I talked to them. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. Finally.. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. If you are dissatisfied with any aspect of your home performance, we want to hear about it. And he made me understand that I was, and so I was doing it. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. Richard Day Brand new house doesn't looks like brand new with construction manager being rude. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. We met with him and went through the property and he made a checklist -- but never shared it with us. I was trying to screw it, but it wouldn't go in. Ready to move into your perfect new home? That was a great experience. You'll have your finger on the pulse of your new homeowner . I like the neighborhood and the house. She right away put an order. As we are happy to hear that you use their preferred lender - loan Depot communication. Was not aware that this problem will be a few defects house that was new when we noticed problem. 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