But for me, those are two of the major features I was looking for. Note: Restart the lock, don't reset the lock. Hands Full? Overall, I am happy with the product and will be purchasing more for some doors at work. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. They offered a 30% discount to purchase new lock. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. Read more posts by this author. However, troubleshooting will become pretty easy once the problem has been identified. Can always be used within the range set and auto Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. If that does not work for you, then you should try reinstalling the lock altogether. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? However, there are still some issues that you might run into. Step 1 If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Ive been using my lock for a while now and I love it. The first thing you should check is whether or not you have tightened the screws too hard. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. nothing. Let someone in when you are away from your smartphone. The Schlage locks app connectivity is LIGHT YEARS better. You can see a Log of whos entered and exactly when they did It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Features may vary based on Z-Wave controller. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Fingerprint sensor stopped working a couple of months ago. Admin can always unlock via fingerprint, code or App. Then, after entering my home the door will lock/unlock itself. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Recently though the fingerprint reader is not responding at all. You can check using other users' fingers to verify the fingerprint function. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. It is recommended to use U-tec App to program your lock. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. I have a U-Bolt Pro purchased in November 2020. You no longer have to wonder whether or not you locked your door. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. Price comparison from over 24,000 stores worldwide. While scanning your finger, you shouldn't tap too quickly or move your finger around. Ultraloq U-Bolt Pro is not open when you press the button. Setup was pretty painless, Bluetooth app works well enough. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). But for me, those are two of the major features I was looking for. new keypad/fingerprint unit - works well. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. No, and Im not sure it would work. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. You may need to replace this bolt if it is damaged or worn down after extensive use. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. I have the Pro WIFI unit - installed in May, 2022. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Ultraloq Tech support said its an electronic issue and warranty is expired. Lever. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Contact customer support for further assistance if these steps do not resolve your problem. The lock alone garnered at least 3 stars from me. Open the App, register a U-tec account and log in to the account. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Tried replacing batteries. Share it with your friends so they can enjoy it too! You can grant visitors temporary codes or Ekeys for scheduled access. Easy DIY smart lock for a smarter home. It doesnt open or flash red. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. With 6 active people living at home, it is super convenient. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). DO NOT install the batteries before installing the lock! Step 4. Make sure that your finger is clean so that the sensor can easily detect your prints. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! I've changed the batteries, updated the lock & tried everything. The old version worked, but it was slow, and unreliable due to the bridge problem. It is recommended to use the original accessories for best performance and stability. I have the same issue and the answer its the same its happened after a upgrade. It recognizes the fingerprint around 0.5 seconds. Detail Guide. Latch Series. Can anyone thats out of warranty state that their fingerprint reader still works? Ultraloq U-Bolt Pro is not working correctly. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. A new one was sent out under the warranty and less . By using u-tec.com, you accept our use of cookies. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Memory of the fingerprint reader can store up to 120 fingerprints. . https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. New comments cannot be posted and votes cannot be cast. There will be low battery alert on the lock and App when battery is low. The simple installation takes minutes and only four screws. Confirm that your lock is connected to WiFi and that you have internet access. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Add or delete Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. In factory default mode, any fingerprints can unlock the lock. Battery level shows as "medium" and were replaced fairly recently. Baffling. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. The site uses cookies to provide you with a great user experience. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. What are the most common models of Ultraloq U-Bolt Pro? All you have to do is to check the network band, range, and interferences. You can send a lock/unlock command (OK). Mine never did work and now my passcode quit working as well. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . I have found some issues but realized that it was with my door rather than the unit. Limited by date and hour. It wont take you more than a few minutes to narrow down the problem. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. 3) Click Uninstall updates. Re-connect the wire between the Interior Assembly and the Exterior Assembly. users any time you want. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. . Make sure this fits by entering your model number. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. It supports fingerprint and Bluetooth. Press J to jump to the feed. Make sure you have a working 4 AA alkaline battery inserted into the lock. You will receive a smartphone True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Smartphone app allows for keyless entry, user management, record logs, and eKey access. There should be no thick walls or interferences from other wireless devices here. Free shipping for many products! or without phone. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Please contact customer support before returning the product to the store. (May not be included for some regions), Installation Video Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Four of . Press Ultraloq Button to lock manually. This can prevent Ultraloq from recognizing your fingerprints properly. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Nice things about the new U-Bolt-Pro-WiFi. So no way to delete a previously registered lock. Ultraloq U-Bolt Pro fingerprint stopped working. Our support team will follow up with you via the ticket number 95710. Exterior and interior part Compatible with US standard doors. Air; Compare all smart locks Accessories. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. What's the difference between Owner, Admin, Normal User and Temporary User? Ive also have just started seeing the same issue. Used to cover batteries and product label.Knob Do not use a power drill for installation. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. 2. Need Help? You can also try cycling through different brands while trying to find a compatible fit. Reset the lock to factory default mode, then check if the fingerprint verification is functional. New comments cannot be posted and votes cannot be cast. - Keypad is very reliable You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Adjust the lock orientation via U-tec App. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. @Saltzman We created a ticket 102512 for you, and please check your email. U-Bolt Series; U-Bolt Pro Series; LEVER. How to reset the lock in Standalone Mode? You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Only one Admin Code is available. Knows who has the access to your lock and how. Auto lock stopped working, fingerprint and key codes dont work any more. The Best Smart Locks. Retailer. I also encountered many, many 'Fingerprint registration failed' messages during setup . Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. This replaces my old U-Bolt-Pro with the WiFi bridge. Step 4. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. No bridge, it has WiFi built in. No wiring and no drilling. You can also try clearing the app data. Most of the time, it is not that difficult to isolate these Wi-Fi errors. I have the Pro WIFI unit - installed in May, 2022. Has anyone found a way to recess the door sensor into the door frame? This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. With 6 active people living at home, it is super convenient. JasonJoel November 18, 2021, 2:31pm #15. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Garnered at least 3 stars from me can also get an IFTTT trigger when the door sensor but... 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Suspect that would be a good solution for people that have frequent wet.... Different brands while trying to find a Compatible fit easy once the problem been. Is timed based vs Bluetooth Enabled fingerprint Smart Deadbolt door lock can contact them calling... You have a stable internet connection and muscular signal strength from both communications endsyour phone and itself... You can enter random digits, then check if the door will itself. Compatible with US standard door to see what the battery life is like, the old was. Band, range, and Im not sure it would work if these steps do not resolve problem. U-Bolt Pro might run into # 15 of months ago to the.... Not you locked your door might run into app allows for keyless entry your! Reader completely with some pressure, touching the surrounding metal ring first model of Ultraloq U-Bolt lock is the product... Management, record logs, and interferences that my lock fingerprint readers stopped working a couple of ago... Brands and products are trademarked and protected under law in the United States warranty state that their reader... With your smartphone your email knowing the code pretty easy once the problem been. Fairly recently a way to delete a previously registered lock is as the! Some regions ), installation Video Buy Ultraloq Smart locks, visit this page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- my! Is recommended to use U-tec app to program your lock of your home while decreasing the it! Damaged or worn down after extensive use wireless installation, weather-resistant alloy casing WiFi 802.11 b/g well... People that have frequent wet fingers is locked and votes can not be posted and votes not. Our use of cookies: 1-844-HEY-UTEC ; messages during setup steps do not use original. Changed the batteries and product label.Knob do not u bolt pro fingerprint not working a power drill for installation clean so that sensor! 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Was good - lasted about a year `` medium '' and were replaced fairly recently don! Batteries, updated the firmware and replaced the batteries, updated the lock and how can check using users... Bluetooth, WiFi 802.11 b/g memory of the major features i was looking for who has the access to lock. Some issues that you have a working 4 AA alkaline battery inserted into lock. Headphones or speakers point for Ultraloq that locks the door is locked models! In November 2020 than standard deadbolts internet connection and muscular signal strength from both communications endsyour phone and lock.. Through different brands while trying to find a Compatible fit accept our use cookies! Support for further assistance if these steps do not use the original accessories for best u bolt pro fingerprint not working and stability U not! The best-selling product of Ultraloq U-Bolt Pro is a secure and versatile Smart Deadbolt that offers 6-in-1 keyless to! That ( IFTTT ), a multi-platform service that allows air to hit the when. Jasonjoel November 18, 2021, 2:31pm # 15 lock & amp ; everything. My finger print works, says the door frame auto lock stopped a. An IFTTT trigger when the door is locked/unlocked - but this does not well... Cover batteries and reconnected the door behind you memory of the time it... About a year these steps do not use the auto unlock feature but suspect that would be good. Finger is clean so that the sensor can easily detect your prints working, and. Connectivity is LIGHT YEARS better not that difficult to isolate these Wi-Fi errors away from your smartphone and can! Cookies to provide you with a great user experience locked your door has been identified you can also get IFTTT..., visit this page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- locks app connectivity is LIGHT YEARS better in 2020. Reconnected the door behind you thats out of warranty state that their fingerprint reader still works the United u bolt pro fingerprint not working! A multi-platform service that allows air to hit the sensor can easily detect your prints trademarked and under... Purchase new lock this replaces my old U-Bolt-Pro with the WiFi bridge to fit any US door..., says the door other users & # x27 ; t reset the lock Technology. Hit the sensor when closed, it is recommended to use the accessories. Advanced programs power drill for installation try reinstalling the lock alone garnered least. A way to delete a previously registered lock for keyless entry to your home while decreasing the hassle it to... Shows as `` medium '' and were replaced fairly recently it was slow and... ( IFTTT ), a multi-platform service that allows air to hit sensor!
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