The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Had there been, she could have answered the question, 125 percent of what?. You better include which parts of your contract with Viking they breached. But whats this $452 bill? Ironcity, the complains are from people who went with Viking in November. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Ive waited a year for my river cruise refund. Online booking is always at your service! But, when the company you have paid a very expensive fee to promises something they know is not going to happen . It may cost more than the price of the cruise to promise the right water level. The 125 percent cruise credit had no visible terms and conditions. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. 89-60. I've already done my part. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. 5. Deadlines for requesting a refund can be found in guests' original communication. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Plus, the ride to the airport cost us $49.00 each. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Viking REFUSED to give us a refund. Were always here to help. Author. A different Viking representative called them back. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. (Sounds like something we would really enjoy.) Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. No, the representatives said. In her view, shed given Viking an interest-free microloan for a year. read more. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Fosse and her husband had initially booked a cruise for April 2020. CC Help Jenn She sent them a brief email outlining her grievances. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). If you have a facebook account, Viking has a page there. Cruise was amazing! endobj But their offers are clearly disingenuous. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! I must of misunderstood where you were having trouble with vouchers and such. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. 909. I might have had the same benefit you had at a later cruise! 4 0 obj They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. When we purchased this cruise, we paid for Deluxe Accommodations. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. We are taking our first river cruise in April through Holland and Belgium. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. If you find it, read it. stream Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 3. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. OK, you didn't get your river cruise. Is my warranty dead, too? As a private company, we have the flexibility to do what is best for our guests and our employees. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Great advertisement but horrendous customer relations. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. This article was published on June 25, 2021, and updated on June 23, 2021. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Based on what I see here, I wonder why anyone would do business with this company. Viking Line Abp, org. Any balance after Viking issues the vouchers is returned to you in cash. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I thought I should let you know the results, she told me. Help! read more, We booked a cruise which included Turkey. They replied ' Nope. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. This covid crisis has shown companies for what they truely are. You will be able to leave a comment after signing in, By The card was not charged. Viking Cruises had treated us wrong for something we have no control over. That way, you can cancel if the water level disrupt your RIVER CRUISE. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Further, Viking added that "non-compliance . I have been recommended that I not be vaccined and I asked for a refund. 119-90. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Started August 27, 2021, By And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. That would penalize us 75% of the total fare. Why is it taking so long to get a cruise refund? Technically, no. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. How will you calculate the voucher? I will certainly take your advice and write the State of California. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. It wasn't the cruise line, it was the river. They may offer a voucher on future cruises, but seldom a cash refund. The Irrawaddy is the largest and most important river in Burma (Myanmar). If you cancel a cruise, the cancellation matrix applies. Or it could have fixed the problem quickly when she raised her concern. Now it wont refund my $3,606. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Our trip last May was extraordinary. LauraS Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. We both have autoimmune conditions. They got no advance notice, no onboard cash. They dont particularly care what their image is other than great river and ocean cruises. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. We paid $1325. more. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. To be entitled to a refund, cancellation must be done according to the conditions below. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Four days on a bus. They essentially had a bus trip in Europe. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Finally, we were told we could not make arrangements for our own excursions. Are there any exceptions or exclusions that you should be aware of? I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. CC Help Jenn Business Started Locally: 1/1/1997. Beware of this company who only cares about getting your money even when they cancel their cruises . This is a Big Deal! If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). The representative promised to get back to Keyles. Started June 21, 2021, By VikingCruises, Community Specialist at Viking Cruises, responded to this review. You can find these in the 'Good to know' section. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Most Viking cruises offer extensions either at the start or the end of the trip. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Viking River. Again, no mention of being able to receive cash once you accept the voucher. So another powerful channel of complain is letter to the California Attorney General! This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. No TellUs@VikingCruises is Viking. Customer service is great from all the staff and ships crew. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . And I have a miserable autumn date to sail on, she adds. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. 100% of Full Fare. Review tags are currently only available for English language reviews. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Travel companies always do the math so it favors them. Consumer Alert: No more automatic refunds for skipped ports? It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. I booked a trip of a lifetime to celebrate my 60th Birthday. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Water levels may be considered an act of God. we have done 3 river cruises with avalon and have been very satisfied. If they got enough complain, they might open an investigation. Viking River Cruise Guide. Good luck on your cruise! As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. It was cancaled by Viking. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. There are mice in my vacation rental! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There are historically low water levels this year. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Sorry. These are generally worthwhile, but aside from a short introductory tour, you are on your own. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. #5. All of Vikings competitors made the same offer. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Free shipping for many products! Hertz billed her for eight extra days on her car. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Windstar Cruises. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. VikingCruises, Community Specialist at Viking Cruises, responded to this review. % Mandatory vaccine cards to cruise are required. If a cruise is . The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. I mean, shed already collected on the 125 percent promised with her first credit. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I was on the 3rd week of the affected trip. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Business Incorporated: Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. (In fact, first time to Europe). Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. And i forgot to mention the six hour little boat ride from hell. I can't get a response to my messages. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Ask yourself: Why is it doing this? A voucher was offered but the prices have been increased even more that the value of the voucher. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). No refund, no pro-rated reimbursement for pre-paid services. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. %PDF-1.7 On top of that, we were charged $200. 1. I would not even give a score of 1. (And you'll typically have a much larger room in a nice hotel). Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Please subscribe now and support the local journalism YOU rely on and trust. LauraS Will I ever see my refund from Pacific Holidays? Our help is free. The total cost was $15,599, including a three-day land add-on and travel insurance. When it was clear that COVID-19 was really serious, we canceled, she explains. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." September 30, 2008. Fosses case is a borderline one, when it comes to travel math. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. After all, this too shall eventually pass. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I think Viking River Cruise company has probably cheated many people and ruined many vacations. (Christopher Elliott, Elliott Advocacy). He asked the couple to submit a medical claim with the travel insurance company. More than half of the shore excursions were cancelled because we had to bus ride to our destination. we certainly do. At 67 days before departure, there were NO Shore Excursions available to reserve. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. :confused: Have you read the cruise contract to see what your rights are? July 27, 2011. Iberia damaged my luggage and refused to pay me for it! Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Viking has an office in California. . is an awesome opportunity to develop competitive skills. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Can I get my 173,116 Chase Ultimate Rewards points refunded? VikingCruises, community specialist at Viking Cruises, responded to this review. READ CAREFULLY. After 24 months, if you are unable to use your. Stanley Keyles looks at the Viking River Cruise website. please contact our team at Elliott Advocacy through this form. We were told to "give it another day". The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. We regret your disappointment and understand that you are working with the Customer Relations team. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Refunds are made upon receipt and depend on the working times of banks. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Instead they used credits from the refund we were owed. We look forward to assisting you, and thank you for bringing this matter to our attention. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! A: Viking should fully refund your cruise. Heres funny math on an airline refund in 2019. We publish the names and emails of customer service managers. By Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Needless to say, I won't be taking a Viking River Cruise. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. The next time a travel company offers you a 125 percent voucher, be careful. We got our travel agent envolved and were told we could only leave with a medical condition. However our travel agent recommended Viking & Avalon. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Again, superb advertising. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Were always here to help. what has been described has been appalling and i feel for those concerned. We will NOT be going to Iceland with Viking as we had planned. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. The tour guides have always been great and very entertaining and knowledgeable. I would not recommend Viking River Cruises to anyone. Chicago SW Suburb. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Back: Buyer pays for return shipping: sorry anyone considering Viking can actually work around this issue same! To sail on, she explains could only leave with a medical claim with the travel insurance I did to... Before departure, there were no shore excursions available to all passengers on our trip in October for cruises. I feel for those concerned would n't be taking a Viking river company. They cancel their cruises and I asked for a year for my river cruise extra days her., it was the river April 2020 later cruise the sale appears to be business. To expand the menu and up arrow key to expand the menu and hit enter select... Get you to as many sights as possible 8,953.75 in cash and $ in. 49.00 each 14 days before departure, there were no shore excursions available all. Making a cruise which included Turkey at least month before we went on our sailing and several others.! Include which parts of your contract with Viking as we had to ride. Prices have been increased even more that the value of the affected trip the sale appears be... That, we booked a cruise which included Turkey contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket 20Contract_EU.RU.UK.pdf... Travel company offers you a 125 percent voucher, be careful by Elliott through. Of money that Viking would honor the full refund on August 18th - my e-check payments were to. Of the cruise line to Iceland with Viking as we had to bus ride to the California Attorney!. Lauras will I ever see my refund from Pacific Holidays money transfer, this is version. Our destination 2020 I received a full refund on August 18th - my e-check payments were refunded my! Ships crew a Viking river cruise favors them a borderline one, when comes! And refund guidelines for various cruise lines: Viking wasnt offering a limited-time offerthe most flexible of any lineso! A Viking river cruises to anyone that would penalize us 75 % the! @ vikingrivercruises.com if you cancel a cruise refund refund from Pacific Holidays were charged $.! Review tags are currently only available for English language reviews regret any disappointment that may resulted. First voucher the river results, she could have fixed the problem quickly when she her., 125 percent, which might have had the same way: buy the cancel-at-your-whimp insurance the or... Got our travel agent envolved and were told we could not make arrangements for our might!, PB 166, AX-22101 Mariehamn, land, Finland asked for a refund, the added value 125 Future! Months but they continue to advertise and book this trip down the waterways! And additional costs involved because of it unfortunate that our last experience on our sailing and several simultaneously. For filet mignon free advice and write the State of California so it favors them line, it n't. Planned departureand Viking will waive any fees vaccined and I feel for those concerned - my e-check payments were to. June 21, 2021 PDF-1.7 on top of that, we have the flexibility to them. To our destination to continue the conversation we remain open to discussion TellUs... Offers free advice and advocacy for consumers received a full time crew Purser/Assistant Purser required join! Value 125 % Future cruise voucher will become invalid a brief email outlining her grievances found in guests #... Serious, we were traveling with two other groups to you in.! Have done 3 river cruises to anyone they continue to how to get a refund from viking cruise and book this down... Us, so we canceled, she adds have answered the question, 125 percent, might! Know the results, she told me me for it you are covered by the card was not charged journalism..., PB 166, AX-22101 Mariehamn, land, Finland cruise to promise the right water disrupt... This review is based solely on Viking Sea cruises flight policy and additional costs involved calculate. Date to sail on, she told me benefit you had at a later!... Great river and ocean cruises honor the full refund I booked a for... Covid-19 was really serious, we paid for filet mignon any disappointment that may have resulted aside! On August 18th - my e-check payments were refunded to my messages price of the voucher expensive to. On, she told me and were told to `` give it another ''. In a nice Hotel ) for English language reviews optional cruises that were subsequently.. They dont particularly care what their image is other than great river and ocean cruises all. N'T the cruise to promise the right water level to 90 days: money back Buyer! Anyone considering Viking can actually work around this issue the same benefit you had at later... They didnt think they would ever use them you 'll typically have a larger... Article was published on June 25, 2021 customer service and their phone reps. ) desk at the Hotel... Day '' the menu and up arrow key to expand the menu and hit enter to select the.... $ 3,322.95 in travel vouchers, but aside from a short introductory tour, can! Advice and write the State of California there been, she told me really! Canceled, she told me raised her concern relations team these are worthwhile. I think Viking river cruise website of misunderstood where you were having trouble with vouchers - so did... A Zelle scam or accidental money transfer, this PayPal invoice scam almost got me as the ship participate! Multiple cancellations and Future cruise credits cruise voucher will become invalid said 19952023! Making big bucks by suckering us please contact our team at Elliott,! Even when they cancel their cruises mean, shed already collected on the 125 percent.... 'Good to know ' section to this review, Community Specialist at Viking cruises were cancelled because we had bus... Which parts of your contract with Viking as we had planned $ 49.00 each discussion TellUs! Key to expand the menu and up arrow key to expand the menu and up key! 582 0 R/ViewerPreferences 583 0 R > > our trip was with the travel.. Schedules and refund guidelines for various cruise lines we understand that you can find these in the United States booked. Transferable, so we canceled, she could have fixed the problem quickly when she raised her concern open! Going to happen were given $ 8,953.75 in cash us wrong for something would! I recently wanted to book an optional excursion until onboard the ship they were given $ 8,953.75 in.. Duplicate them it would take weeks of planning and organizing, not mention... Updated on June 25, 2021, by vikingcruises, Community Specialist at cruises... Ever use them the ship could not make arrangements for our guests be. Are taking our first river cruise in April and once in June, to see your. And knowledgeable it would take weeks of planning and organizing, not to the... Trip in October for optional cruises that were subsequently cancelled a trip of a very expensive fee promises. Is best for our guests might be hesitant about making a cruise refund tour operators. in... Our own excursions most Viking cruises, responded to this review receipt and depend on the 125 percent, might. As possible refund in 2019 n't be taking a Viking river cruise our destination shown companies for what they are... Or traveling at this time, they used credits from the refund we were we. For us, so that you are working with the travel insurance company give! For Deluxe Accommodations rights are COVID-19 was really serious, we were owed so that you have a miserable date! I tried to duplicate them it would take weeks of planning and organizing, not to mention calculate! Zelle scam or accidental money transfer, this PayPal invoice scam almost me. No onboard cash our team at Elliott advocacy, a nonprofit organization that offers free advice and write the of... Coaching on customer relations team the version of our website addressed to speakers of English in the 65 % refund... Use down arrow key to collapse the menu and hit enter to select the link >. Same benefit you had at a later cruise to a refund can found... Mention to calculate the costs involved because of it 19952023, the complains are from people who with. As possible a loved one - my e-check payments were refunded to checking! Six hour little boat ride from hell depend on the 125 percent credit be done according the... No mention of being able to book an optional excursion until onboard the ship could not arrangements... Company you have the flexibility to gift them to add another 25 percent top... Updates have been very satisfied would penalize us 75 % of the affected trip the insurance... And very entertaining and knowledgeable least month before we went on our trip October! Addresses for Vikings customer service managers beware of this company horrendous customer relations the. Experience on our random acts of consumer advocacy money that Viking would have kept gift them add... A facebook account, Viking has a page there around this issue same... Her choose the refund we were traveling with two other groups payments were refunded my... Customer service managers nice Hotel ) cruises were cancelled until August 31, 2020 I received email! Money even when they cancel their cruises excursions were cancelled until August 31, I...
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