What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Random questions, such as asking to "sell" a random product given from a card. Then completed induction alongside 5/6 other successful candidates. 3) Give me an example of a time when you succeeded in life? Prepare some questions to have at the end for the interviewer. It's maybe not the best attitude to have if your a manager. As we offer full training, you dont need any retail experience. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. They read from a guide for the position. I applied online. Go to the customer service desk at the store and let them know youre there for an interview. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Does waste of supplies and time annoy you? I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Would you offer a refund? Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. Make sure you wear something comfortable but smart, you want to make a good first impression. It looks at how you would deal with each one. Or to climb the career ladder further if you are coming to them as an experienced hire. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Job. Then Morrissons may have just the role for you. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". To get a headstart on your preparation, try your hand at a free sample personality test here. Around 12 questions over 30 mins. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Do you align with their code of doing right by your customers and your colleagues? It was a calm environment and easy going. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Went into a meeting room with the hiring manager and had a relaxed chat. The process took 1 week. What do you think makes our stores stand out from other supermarkets. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Every day is challenging and fast-paced. Are you the perfect fit? I was also told that once they had finished I could just leave. I applied online. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Group Exercise: 2 full-length practice tests. Your responses to SJT questions give an insight into the type of person you might be in the workplace. There were no surprise questions and most were the standard that you would find for such a position. In this face to face interview, the potential employer is seeking to get to know you better. Like the graduates, their skills are assessed before they advance in the promotion process. Get started with your Free Employer Profile. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. it is . Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! I interviewed at Morrisons. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Anonymous Employee in Chelmsford, England, I applied online. It looks at how you would deal with each one. 1) A regular customer returns to the store with a receipt however does not have food. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Then contacted shortly after inviting me to an induction. Salary Details: Competitive salary, plus excellent benefits. They read from a guide for the position. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Both are cut-e tests. No goodbye from anyone, I just had to walk out. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. I interviewed at Morrisons (Coventry, England) in Oct 2019. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Interview was fine, took a few days to hear back from them. They explain that the 2 cream donuts were not fresh. It is based on a set of scenario questions. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. I was a little shocked by her attitude towards refunds and the store. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. The product cost 2 and they do not have a receipt, would you refund them? 3) Give me an example of a time when you succeeded in life? I applied online. Then completed induction alongside 5/6 other successful candidates. Anonymous Employee in Chelmsford, England, I applied online. Are you a team player? For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. View details and apply for this Customer Assistant vacancy in Leominster. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Interview was with store and area manager, both really pleasant. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. . I interviewed at Morrisons (Milton Keynes, England). Random questions, such as asking to "sell" a random product given from a card. Then got invited to go through an online assessment centre. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary What would you do? You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Do you try to bring out the best in yourself and in your colleagues? Its why our customers keep coming back for more. I applied online. Then mostly explaining the role/ asking min and max hours/ clothes size. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Anonymous Employee in Milton Keynes, England, I applied in-person. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This is another Saville test where you are being assessed on your ability to analyse written information. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Nothing stressful. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. The process took 1 week. You need to be aware that the interviewer is deciding if you are a good fit for the company. It's challengin. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Company. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Happened over the phone. It varies from shop procedure questions to customer service. I applied online. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Was in person. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Morrisons jobs Store Director jobs Lidl GB jobs . Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. 2) You witness abuse (racial/homophobic) between to colleagues. 3 Months 69. Good communication skills are required here as well as a good understanding of the company and its ethics. Then contacted shortly after inviting me to an induction. 1) A regular customer returns to the store with a receipt however does not have food. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. Anonymous Interview Candidate in Milton Keynes, England, I applied online. I interviewed at Morrisons. They read from a guide for the position. Then mostly explaining the role/ asking min and max hours/ clothes size. I applied online. Dismiss. These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register We were flying high last Christmas, selling 15,000 turkeys. They ask how far away you live from the store and what's your mode of transport. It's maybe not the best attitude to have if your a manager. 1 Week 39. Again, expect to be working under time pressure. The process took 1 week. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Phone call and the invited to a Face to face Interview at the morrisions location applied for. I interviewed at Morrisons in Nov 2022. It was a calm environment and easy going. Interview was fine, took a few days to hear back from them. Then contacted shortly after inviting me to an induction. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. The video will bring to mind information you may need to draw on in the course of the day. Employees applying for a management role at Morrisons will already have work experience with the company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I applied online. If you are a more seasoned professional, you might consider opting for one of their managerial positions. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. . Expect to be analysing data while under time pressure. It was a calm environment and easy going. Got the call as soon as I got home to come to an induction day. I applied for the position and within a few days I heard back. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Dont forget to think about some questions you want to ask us too! I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Some questions about previous experience and biggest achievements and things. 128 Morrisons Customer Assistant interview questions and 105 interview reviews. They like their staff to adopt the same attitude. Do you help them? Salary. I interviewed at Morrisons in Dec 2019. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. I interviewed at Morrisons (Glasgow, Scotland). 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. You dont want to rush or be late. 2. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Got a call the following day with an offer and started training a few days later. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Then contacted shortly after inviting me to an induction. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. To practise for this section, you could try doing a few mock presentations for friends or colleagues. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. 1) A regular customer returns to the store with a receipt however does not have food. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! All rights reserved. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Tell me about yourself. We will be in touch to let you know if youve been successful, usually within a week. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. It also provides materials to prepare for all aspects of the recruitment process. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Sorry - No jobs match your search term - try a different keyword? If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Give me an example of when you have had to deal with a difficult customer. All rights reserved. Copyright AssessmentCentreHQ All Rights Reserved. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. The product cost 2 and they do not have a receipt, would you refund them? Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check Using Job Test Prep, you will get information on the format of the tests you will have to do. Interview was fine, took a few days to hear back from them. Online assessment first then interview. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. The interviewer was nice. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview.
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