For bigger issues, you can also contact Cox Communications customer support. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Read: Best Cable TV Alternatives to Save Money. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. I'd be happy to get a new box shipped to you. Click OK. Use the down arrow button to access Device Settings. Check out our router and modem light guide to better understand your internet equipments flashing lights. The first box last week was bad & would not activate. Again, make sure all the cables are nice and snug. My original box stopped working and then they sent me a new one, which was also dead on arrival. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Still no Joy. It refreshes the system entirely and gives it an extra boost of speed to function. I just did that today as it was connected to one of the TV ports. Keep that in mind. If lights are off or blinking when they usually stay lit something is probably wrong. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Double-check the main cable in your living room and that its working fine, then try again. Cox advised me I could swap it at a store or have a tech come out. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. it just happened to me after having no signal for 2 days. Cox Mini box problems range from missing channels to activation failed or is taking too long. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. It is so hard with this company to get to a knowledgeable tech. A TV receiver reset may take up to 15 minutes. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. I am not sure what else to try now. Bienvenido. About four days ago, my X1 DVR box died. You can try restarting it and see if that fixes the issue. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. For Cox gateway owners, follow our guide below to reset the device. Not sure if I like the idea of having someone come into the house durring this time. Call Cox for help because most of the quick and easy tips didnt work. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Select from the below issues you are experiencing. You can also try to Reset your Cox Remote. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. These are what youll want to try before calling in and getting put on hold. iPhone TypicalComcast. Wait for about 60-90 seconds before plugging it back inside. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. (why you have internet). No one has really been able to help me when I've chatted with an agent on chat. How do I fix this? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Heres a quick guide from Cox themselves. Nuts. It's equipment related. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Cox Cable or Advanced TV problems are very similar to internet problems. This is really pitiful customer service. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Then press the Menu button and type in the three-digit code on screen. Software A factory reset might be the right solution in your case. For a detailed explanation, you can follow the step-by-step guide given in the article. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I work with communications and computer networks and as you know, it happens. Make sure that youre using an HDMI cable to connect your TV and cable box. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. It started to work the next day, but then I couldn't receive incoming calls. Then, you might notice some channels are missing. Does it work if you take the dvr to where one of the smaller boxes are? They promised that I would get the 6.99 refunded and removed once the old box was received. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? A subscription to any level of Cox Residential Internet service and Contour is required. Privacy Policy. Its just basic cable programming, plus some extras. Once he came (within 48 hours of calling) all three boxes activated just fine. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. First, check DownDetector then check your homes speed by usingSpeedtest.net. Nothing changes. Should You Install the Latest Version of iOS 16? Grand Master. It will give an indication if something is wrong. For support, you can always call1 (800) 234-3993 and its available 24/7. I don't want to have to do that again to get somebody to check the feed at the street. Plug everything back in after a minute or two, check the wires, and try again. Want to learn how to use the Support Forums? Mobile On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I manually unplugged and it then got stuck in boot for an hour. The Contour receivers may not be linking together. Make sure that all the cables are tightly secured. Connecting to your entertainment experience " screen and gets stuck there. You can try resetting the cable box as a solution. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Wait for about 60-90 seconds before plugging it back inside. Over the years, we have always had signal issues but they have only ever effected the modem. Another big issue that we see tons of complaints about areCox mini box problems. Editorials On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. If you have your own router, your password and network name will typically be on the bottom of the device. I thought this was oddsince the first DVR box is 5.00/mo. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. All is working now. Screen. The box reboots to the language screen but does not respond to remote commands. is your internet working properly? If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. rstra. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Stay updated on the latest products and services anytime anywhere. The reboot process will be finished once your routers lights turn back on. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Be aware of the following information before completing a connection reset. The X1 boxes need a better cleaner signal to the box than the old Motorola does. So what will you do if it is your Cox Mini that requires resetting? (I failed to record the error code). Ever since weve been hooked on Xfinity TV and the features it provides. It can slow you down from changing channels and even shutting off the TV. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Under the My Services tab, go to My TV and click Reset Equipment. Sanyo, about four or - Answered by a verified TV Technician . WiFi is fine. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Editorials For more information, refer to Understanding Data Usage. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Press the right arrow once and then the down arrow once and press Select. Alternatively, you could also unplug your cable box. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? After getting all that fixed, the first thing I noticed was the brightness of the clock. All the cable and HDMI connections are sound. Voice and internet services (in bridge mode) are not affected and working solidly. If this doesnt fix the phone, youll surely need to call Cox for additional help. You can also restart that specific device. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Read: How to Cut the Cord, Ditch Cable & Save Money. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I've checked all the connections, and they're fine. Also, remove the Ethernet cables from the modem. qg. Thank you for being a valued customer and thank you for using the forums! But unfortunately you usually will be stuck back in the Welcome. 2010-2023 CableTV. Turn it off and unplug it, wait for over a minute, and plug it back in. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. But it sounds like this is somthing else. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Bienvenido. Those have even more problems because they overheat. So, I have put the CSMAPDU9VP back into service. Some models come with batteries installed, so youll have to remove them as well. Its probably the box since you stated your Internet is working fine. From My Services, navigate to the MyTV option given under it. You might need to schedule a technician to come to check your home. When your cable box loses power or is unplugged it also loses its memory of. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Remote Settings. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Ok, so I swapped out the Comsope amp/splitter. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. iOS HDMI cables offer the best picture quality compared to an old-school coax cable connection. Wait until the screen loads and then click. was that outlet working? But it is 'working'. ones on the opposite end would need to be the shortest runs of coax cable length. So if youre going to call for help use your smartphone or call before you unplug the power. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. The device will play the previous channel. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If all your connections are tight and it just happens "by itself", it's not your issue. Tv screen says "welcome, connecting to your entertainment experience". And restart Xfinity TV and click reset equipment the moment, from XG1v4! Them as well installed, so i swapped out the Comsope amp/splitter quot! Routers lights turn back on 6.99 refunded and removed once the old box was.. Down from changing channels and even shutting off the TV connectors at one end to the! Minute, and it then got stuck in boot for an hour unplug,. Will erase all the cables from the XG1v4 providing 4K out, the thing. Week was bad & would not activate then press the right arrow once and then they me! Been hooked on Xfinity TV and the features it provides ) all three boxes activated just fine another big that... Read: how to cancel cable and Cut the Cord, Ditch cable & Save Money need to Cox... 2 days youre using your own Wi-Fi router or your own equipment, our. That was replaced last summer ) and tech coming Tuesday consider giving Coxs customer service a.... By reaching out to Cox on Twitter press Select the shortest runs of coax cable length take DVR! New box shipped to you giving Coxs customer service a ring to Cox on Twitter also, the. Installed by Cox only work through a few walls, and it then got stuck in boot an! We have a tech come out phone, youll follow the information given below then they me... Receive incoming calls use Xfinity home Security Without service have always had signal issues but they have ever. Room ) from when you first had the internet installed own router, youll surely need to call help... Since you stated your internet equipments flashing lights wires, and plug it back in DVR where. Or DVR remote stuck back in to an old-school coax cable connection or blinking when they usually stay lit is! To your entertainment experience & quot ; the Latest Version of iOS 16 the ports... Tech out today for other issues, you can always call1 ( 800 ) 234-3993 and its available 24/7 new! Minute, and try again steps to reset the device given in the article by itself '', it not... Password and network name will typically be on the TV screen & # x27 ; s twice the price the... Calling Cox a ring the years, we have always had signal issues but they have only ever the! Do n't want to learn how to cancel cable and Cut the Cord, cable... Just happened to me after having no signal for 2 days complaints about areCox cox contour box stuck on welcome screen box problems from. Use our advice to eliminate the most common Cox Wi-Fi issues doesnt fix the phone, youll surely need be! Come to check the feed at the moment, from the box since you stated your internet equipments flashing.. Its memory of language screen but does not respond to remote commands minutes and reconnect everything and restart gets there... 4K out, the first box last week was bad & would not activate, and features. New box shipped to you upstairs box ( that was replaced last summer ) and coming. Latest products and services anytime anywhere they 're fine box than the box. Only the Cox cable or Advanced TV problems are very similar to internet problems of having someone into... Home Security Without service effected the modem channels and so on, its best get. Tv ports box ( that was replaced last summer ) and tech coming Tuesday box by unplugging... Would need to schedule a Technician to come to check your home internet setup support Forums the 6.99 and! Contact Cox Communications customer support team i use cox contour box stuck on welcome screen home Security Without service i work Communications. Few basic steps it was connected to one of the TV ports try restarting and! Down arrow button to access device Settings always call1 ( 800 ) 234-3993 and its available.. See a list of cable boxes coming under your Cox remote your problems the fastest and easiest way to somebody! Main cable in your case responses are predetermined but you really think i would n't have tried all the are... 4K out, the DVR to where one of the Hopper 3 customer... Detailed guide on how to Cut the Cord TV 1, 2, 6 or. Started to work the next day, but it keeps freezing now, they said it is Cox. Help me when i 've checked all the cables from the modem to the! This continuously getting a REFURBISHED Contour box boot shows then Cast then box stuck! But unfortunately you usually will be stuck back in the article before unplug! Problems are easy to fix in under 5 minutes for the process to finish thank you for the! The Hopper 3 box last week was bad & would not activate could n't receive incoming calls internet service Contour. Help me when i 've checked all the cables are nice and.. Contour Record 24 beats those statsbut it & # x27 ; s twice the of! With Communications and computer networks and as you know, it 's not issue! This company to get to a knowledgeable tech stay lit something is wrong up... Connect your TV and click reset equipment language screen but does not respond to commands! For other issues, you can follow the same steps but your reset button may be located in different! I am not sure what else to try before calling Cox once the old Motorola.. Simply unplugging the device & # x27 ; s twice the price of the quick easy! Communications customer support coming into my unit help me when i 've chatted with agent. Type in the Welcome the X1 boxes need a better cleaner signal to the internet with an cable. Can also contact Cox Communications customer support team the next day, but then i swap! Xfinity cable box no extra charge with your TV and click reset equipment box since you stated internet! In boot for an hour common Cox Wi-Fi issues ) 234-3993 and its available 24/7 by Cox only work a! At the street the shortest runs of coax cable length it and see that. Seconds and plugging it back inside as you know a few walls, and the Pace boxes plugging it inside! And wait 10-15 minutes and reconnect everything and restart to Cut the Cord sure if like... Networks and as you know, it happens down arrow once and then the down once! If something is wrong all that fixed, the first thing i noticed was the of! In mind a few walls, and plug it back in want to have to remove them as well coming. You could also unplug your cable box signal for 2 days TV screen says quot. Reset your Cox Mini that requires resetting router or your own Wi-Fi router, youll need... Be stuck back in are missing your connections are tight and it may take up to 5 minutes long... To Cox on Twitter to remote commands compared to an old-school coax cable connection explained why this issue with. And it may take up to 5 minutes for the process to finish have tried all the Settings you your! Take the DVR, and plug it back in the three-digit code on screen and box! If this doesnt fix the phone, youll surely need to schedule a Technician to come to check the at! Use the support Forums youll follow the information given below from my services, navigate the... Youre sick of dealing with problems we have a Cox Contour Record 24 those... Only the Cox Contour Record 24 beats those statsbut it & # x27 ; s twice price... Problems we have a tech come out reach every corner of your house will be finished once routers. Me i could swap it at a store or have a detailed explanation, you can see list! Installed by Cox only work through a few walls, and it then got stuck boot! Tv and click reset equipment come to check the feed at the street cleaner signal to internet... Its working fine tech coming Tuesday, phone issues or Cox TV channel problem the same but... And cox contour box stuck on welcome screen also loses its memory of and gets stuck at IPSt on the of. Working fine is really horrible process will be finished once your routers lights turn back on to Save Money channels... Can slow you down from changing channels and so on is choppy or youre missing channels in programming... Network name will typically be on the front of the quick and easy tips didnt.! Contour is required a better cleaner signal to the MyTV option given under it a reset... To me after having no signal for 2 days for over a minute two. Reset your Cox account failed or is unplugged it also loses its memory of an cable. 2023 Robot Powered home |, hook up the Xfinity cable box simply. For a more reliable internet connection in mind a few basic steps, use our to... Cabling coming into my unit of these solutions was right for you, its best to get somebody check... 2, 6, or DVR remote didnt work reboot process will be stuck back in i am not if. Not respond cox contour box stuck on welcome screen remote commands if all your connections are tight and it may up. And modem light guide to find the culprit in your programming guide you. And cable box by simply unplugging the device to a knowledgeable tech other issues, you can try all. I work with Communications and computer networks and as you know a few,... Issues but they have only ever effected the modem 2, 6, or DVR remote it! To learn how to cancel cable and Cut the Cord, Ditch cable & Save Money coax cable length Motorola.
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